We understand that purchasing digital products for Flamenco dance is a unique experience, and we want to ensure that it is a satisfying one. Our goal is to provide high-quality, engaging digital content that helps you learn, practice, and refine your Flamenco skills. However, as digital products are non-tangible and delivered immediately upon purchase, we want to make sure you’re fully informed about our policies on refunds and returns.
Given the nature of our digital products—such as video tutorials, audio tracks, downloadable guides, and virtual coaching sessions—once these items have been accessed or downloaded, we are unable to offer traditional refunds or returns. This policy helps us maintain the integrity of our digital platform and ensure the fair use of our products.
We believe that full transparency and satisfaction are crucial, so we offer the following steps to ensure your experience is as seamless as possible:
1. Product Descriptions and Information
Each digital product is accompanied by a detailed description that outlines what you will receive upon purchase. This includes specifics about the content, format, and intended purpose of the product, allowing you to make an informed decision before buying. We recommend thoroughly reviewing the product information, including preview materials if available, to ensure that it aligns with your learning goals and needs.
If you have any questions before making a purchase, feel free to reach out to our support team. We are happy to provide more details or clarify any doubts to ensure the product is right for you.
2. Technical Issues
If you experience any technical difficulties with accessing or downloading the product, we encourage you to contact us immediately. Our team is dedicated to resolving any issues as quickly as possible, whether it’s a problem with downloading files, playback errors, or compatibility issues. If a technical issue prevents you from accessing your product, we will work with you to ensure a smooth resolution, including providing alternative download links or troubleshooting steps.
If you encounter any issue that cannot be resolved through technical support, we may consider offering a replacement product or, in certain circumstances, issue a partial refund depending on the situation. Please note that these cases are reviewed on an individual basis.
3. Subscription-Based Services and Digital Content Access
If you purchase a subscription-based service, such as live virtual coaching or ongoing access to new content, you can cancel your subscription at any time. However, please note that once a coaching session or live service has been conducted or delivered, it is considered fully utilized, and we cannot offer a refund for the individual session. For ongoing content, you will continue to have access for the remaining duration of your subscription.
4. Access to Downloadable Products
Once you have downloaded a digital product, it is considered delivered, and we are unable to process a refund. We strongly encourage you to verify your download link, check your email for confirmation, and ensure that you have the required software or apps to access the content before completing the purchase. In case of difficulties with downloading or opening the product, please let us know, and we will be happy to assist you in resolving the issue.
5. Refund Eligibility and Special Considerations
While digital products are generally not eligible for refunds or returns, we may consider exceptions in unique cases where there was an error on our part, such as a problem with the product’s functionality that was not resolved after troubleshooting. If a refund is granted, it will be for the specific issue and not based on a change of mind.
Our team aims to make sure that you are completely satisfied with the products you receive, and we are always available to answer any questions or provide support. We want you to have the best experience while learning and practicing Flamenco dance, so if you feel that a product does not meet your expectations, please let us know. We will do our best to make things right and ensure your satisfaction with your purchase.
6. Contact and Support
If you ever find yourself in a situation where you are unhappy with your purchase, we encourage you to get in touch with us as soon as possible. Whether it’s about accessing your content, technical problems, or simply needing further clarification, our support team is here to assist you. We aim to provide a helpful and timely response to ensure your learning journey continues without frustration.
We hope that you enjoy the digital Flamenco dance products you’ve purchased, and we are committed to providing you with the best resources to support your dance practice. Thank you for choosing our products to enrich your Flamenco experience!